Frequently asked questions
Choosing & viewing on site
Can I view the vehicles on site?
Yes, absolutely. At our locations in Bockel and Bremen you can choose from around 3,000 inspected used cars every day — clearly sorted by make, so you can compare different models side by side.
What is the Sunday viewing day?
Every Sunday from 10:00 to 16:00 you can visit our Bockel site at your leisure and look at the vehicles on our huge display area. Please note: there is no advice and no sales on Sundays.
Can I take a test drive?
Because of the sheer number of vehicles, test drives are only possible on our premises — on peak days there would otherwise be 200 cars out on trade plates at the same time. The used-vehicle seal report gives you the certainty of buying a faultless car. As a private customer you can also take an extensive test drive together with the expert when the vehicle is handed over — off our premises too, of course. Just ask us!
What is a pre-sale vehicle?
A vehicle that has only just arrived and is still being prepared for sale. You can send a no-obligation enquiry right away — putting you first in line.
What does the Autohus ID mean?
Every vehicle carries a unique number on its price tag. Quote it on the phone or in the form — and we’ll know straight away which car you mean.
Vehicle condition & quality
How is the condition of the vehicles checked?
Transparency comes first with us: for every vehicle you get access to a detailed visual used car report. So you know exactly what visual condition your car is in before you buy — no nasty surprises. For many vehicles you can download the report as a PDF directly from the vehicle page.
Do I get a warranty on my vehicle?
Yes. We offer tailored warranty and protection packages that shield you from unexpected repair costs — our used-car warranty including a used-car check starts at €599. Our team works out before you buy which package suits your car and mileage. For trade and export purchases, the terms of the purchase contract apply.
Will I get a new HU (German roadworthiness test)?
Yes, on request: we carry out the HU/AU (the German roadworthiness and emissions test) for €164 before handover, and the DEKRA seal including inspection is available for €249.
Purchase, prices & reservation
Are the prices negotiable?
Our cars are sold at fixed prices, calculated in line with the market and reviewed continuously. That means no haggling — the price on the car is the price you pay.
Can I reserve a vehicle?
Yes — online with a customer account or by phone. Reserving is free for 24 hours and holds the vehicle for you; after that a reservation fee of €50 per day applies. Only one vehicle is free at a time: any additional vehicle, and a reservation directly following your last one, costs €50 per day from the first day; the same vehicle is free again after one week.
Can I buy a car entirely online?
Yes. Through your personal MEIN AUTOHUS account you can reserve vehicles, follow the status of your purchase and prepare the whole process comfortably from home. For business and trade customers a fully digital process including all receipts and documents is available.
Finance & payment
Can I finance my car with you?
Yes, for every vehicle — as an instalment loan or with a balloon payment, with or without a deposit and terms from 12 to 96 months. The finance calculator on every vehicle page shows your monthly payment live; the contract is arranged through our finance partners, subject to credit approval.
Which payment methods do you accept?
Bank transfer, cash on site (with identification documents), debit cards from German banks plus Visa and Mastercard up to €2,000 — and finance, of course. When paying by card, please check that the card is valid and that your bank has released the amount; we ask for your understanding regarding the credit card limit, which is due to the high transaction fees.
Will you take my old car in part exchange?
Yes. Using our online purchase form or directly on site we work out a fair purchase price and offset it against the price of your new used car — one appointment is all it takes.
Collection, registration & delivery
How does collecting my vehicle work?
As soon as purchase and payment are complete, we arrange a suitable collection appointment at your location — Bockel or Bremen. On request we help you obtain transfer or temporary plates.
Do you handle the registration?
Yes, completely: registration service for €249. Temporary plates are available separately — Germany 5 days €110, export 5 days €160; express options and longer validity are listed in the price list under Services. Please order temporary plates at least 24 hours in advance.
Do you also offer a delivery service?
For an additional charge we are happy to organise transport of your vehicle to the address of your choice — this service is available to trade customers. Our sales team quotes you binding delivery terms before you buy.
How quickly can I collect my car?
As soon as payment and paperwork are complete — often as early as the next working day. With express temporary plates (Germany €150, export €200) you could even drive off the same day.
Business, dealers & export
Are there special terms for business customers and dealers?
DAT AUTOHUS offers its vehicles at fairly calculated fixed prices in line with the market — whether you buy as a private customer, a business customer or a dealer. As one of Europe’s largest used car dealers we cater equally to bulk buyers, business customers and dealers; our offer prices are already calculated competitively.
Do you support export handling?
Yes, we have years of experience in international vehicle export. Our team supports you with the export documents (e.g. export declaration, EUR.1, export plates) and with net purchase handling including a deposit for EU and non-EU countries.
Account & app
What do the DAT AUTOHUS app and my customer account offer me?
With the app and your MEIN AUTOHUS account you discover the latest offers before anyone else, save favourites and set up search alerts, compare several vehicles, follow the status of your purchase online at any time and find the cars on site in no time thanks to the parking bay numbers shown.
Selling your car
How does selling my car work?
Capture your vehicle online or via our app — we’ll take a look and get back to you. After a detailed inspection at an on-site appointment you’ll receive our final offer.
Do you buy every vehicle?
You can offer us vehicles of any make — what counts is the individual appraisal. We’ll look at accident-damaged cars as well.
Contact & service
How do I reach customer service?
You can reach us by e-mail at vertrieb@autohus.de, by phone on +49 4286 926-0 or directly via WhatsApp. And of course you are welcome to visit us on site in Bockel, Bremen or Zeven.